Política de Privacidade

1. Introduction

Welcome to Agent Score ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using Agent Score, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Email address (for newsletter subscriptions and account registration)
• E-commerce store URL (for analysis purposes)
• Payment information (processed securely through third-party payment processors)
• Communication data (when you contact us)

2.2 Automatically Collected Information

• IP address and device information
• Browser type and version
• Usage data and analytics
• Cookies and similar tracking technologies

2.3 Information from Store Analysis

When you submit your store URL for analysis, we collect publicly available information from your website, including product listings, navigation structure, and technical metadata.

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide and maintain our AgentScore analysis service
• Communication: To send you newsletters, updates, and marketing communications (with your consent)
• Improvement: To analyze usage patterns and improve our services
• Support: To respond to your inquiries and provide customer support
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and protect our rights

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website and services
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We use encryption, secure servers, and regular security audits to safeguard your data.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal information
• Objection: Object to processing of your personal information
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise these rights, please contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can control cookie preferences through your browser settings.

Types of cookies we use include essential cookies, analytics cookies, and marketing cookies.

8. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.